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Video or sound issues during call

If the video or audio isn’t working right during a call, you and the person you’re talking with should check the following:

Make sure nothing is blocking the device’s camera or microphone.

Check that the camera and microphone are facing the right way.

Check your cellular or Wi-Fi connection. If your connection is weak, video or sound might not work correctly.

Restart the app and try again.

Restart your phone and try again.

Low battery or poor signal If you have low battery on your device or a poor cell or Wi-Fi signal, Duo may lower the quality of the call or turn video off.

To improve your quality:

Low battery : Charge your device.

Poor signal : Connect to a Wi-Fi network or try the call again when you have a stronger signal.

You can also click here to view the official Google Duo Sound and Video issues support page !

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