can't access the camera or the microphone Google Duo Questions › Category: Video › can't access the camera or the microphone -10 Vote Up Vote Down Lakshmi narayanan asked 3 years ago Duo for web can’t access the camera or the microphone. 1 Answers -7 Vote Up Vote Down Best Answer admin Staff answered 3 years ago Hiya! On the web, in Chrome you would need to go to the Duo site. In the address bar, click the LOCK icon. From there go to Site Settings and ensure mic AND cam are “allow”