iOS Support

How it works

Getting help on iOS

Answers here are written by other users, not by Google or by the site owners. Check any advice against your own device before applying it.

Ask a question

Use the Ask A Question form to describe what is going wrong with Duo on your iPhone or iPad. Include the app version and the iOS version if you can, plus the steps that already failed.

Answer others

If you have already solved an iOS problem in Duo, share the fix in the question thread so others with the same symptom can try it too.

Find related topics

The home page lists every category, along with filters for open, resolved, closed and unanswered questions, plus popular questions worth checking first.

• Home — full list of Google Duo questions
• Ask — post a new question
• Android — questions for Android devices
• Rewards — issues with Duo rewards and referrals

Google Duo on iOS covers a familiar ground of everyday calling: how video and audio behave on iPhone and iPad, whether calls connect cleanly over mobile data or Wi-Fi, and why ringing, joining, or dropping issues sometimes appear after an app or system update. This section collects community questions and answers filed under the iOS category, so you can read how other Duo users handled similar problems on their own devices. Browsing these threads is often the fastest way to recognize a symptom you are already experiencing, from awkward audio echo and camera framing differences on iPad to notifications not appearing on a locked screen. Each discussion includes the steps that helped, so you can try the same fix, compare notes, and post your own question if your issue remains unresolved.</item>