volume trouble

Google Duo QuestionsCategory: Audiovolume trouble
Dawson asked 4 years ago

my girlfriend and I video call on duo all the time, but recently i can’t hear her on the app. my test noise proves that volume works, but I can’t hear her at all when we call. her microphone works on every other application both on computer and phone and she checked that duo says it works but she can’t create any noise in the call.

1 Answers
admin Staff answered 4 years ago

Hey, I would have her double check her mic/mute settings inside Duo.  If that doesnt work, maybe uninstall and reinstall the app?