Audio problem?

Google Duo QuestionsCategory: AudioAudio problem?
Julie Holmes asked 4 years ago

On a group call with 5 people yesterday (I initiated with Droid), 1 of the participant’s audio was delayed. We could see her lips moving but no sound. She switched from using her iPad to using her iPhone and came back on the call.
Some improvement but still some delay with her audio and video. This made the call difficult.
We had no such problem a week ago. Any advice before next week’s call? Thank you

1 Answers
admin Staff answered 4 years ago

Hey there,
It sounds like that 1 person’s internet/data connection isnt great.  If its just 1 person, its most likely a connection issue.  I would have that person double check their data speeds whether its on wifi or cellular.